FAQ

Orders

When will my order ship?

Processing and transit estimates are displayed at checkout and in the Shipping Policy. Timing starts after payment authorization and may vary by destination and carrier.

Can I change or cancel an order?

Contact support promptly. We cannot promise a change after fulfillment begins, but we will review the request.

Products

Where can I find electrical and safety information?

Use the rating label and the guide packed with the product. The final physical label controls if online copy differs.

Can I use a product outdoors?

Only when the product and every connected power component are expressly rated for that environment.

Returns and warranty

How do I start a return?

Use the Contact page and include your order number, item, and reason. Do not mail an item until support provides the verified return destination and instructions.

What does the warranty cover?

See the Warranty page. Coverage depends on the approved final warranty term and proof of purchase.