Refund policy

Return and Refund Policy

We accept eligible return requests submitted within 30 days after the order is delivered.

Return Eligibility

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase.

Before returning an item, customers must contact us through our Contact page. Returns sent without prior authorization may not be accepted. After the return is approved, we will provide the correct return instructions and return address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from the item ordered. Please include the order number and clear photos or videos showing the issue.

If we confirm that the item is damaged, defective, or incorrect, TACTOOL will provide an appropriate resolution and cover reasonable authorized return shipping costs when a return is required.

Change-of-Mind Returns

For returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs and any related return transportation or customs charges. Original shipping charges are not refundable.

We recommend using a trackable shipping service. TACTOOL is not responsible for return shipments that are lost or damaged before they reach the authorized return address.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without their original components may not be eligible for a refund. Gift cards and items specifically marked as final sale cannot be returned, except where required by applicable law.

Order Cancellation

Customers may request cancellation before an order has been processed or shipped. We cannot guarantee cancellation after fulfillment has begun. If the order has already shipped, the applicable return procedure must be followed.

Refunds

After we receive and inspect an authorized return, we will notify the customer whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. The customer's bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since an approved refund was issued, please contact us through our Contact page.